Top 5 FAQs to the TourDash support. PART 2
Hello everybody! This is the second part of our post where we answer your most frequently asked questions to our support team. If you still have any enquiries after reading the letter please feel free to write us to support@tourdash.com. The first part you can also read in our blog.
And of course don’t forget to check our Support Page, we update information there regularly. If you think that we need to include some more information to this section, please let us know!
Top 1. Can a demo tour be converted to a real virtual tour?
The â€Assign to a client†option (under “Actions†on the “Demo Tours†page in your reseller account) lets you assign a Demo Tour to a client and a license, therefore converting it to a real virtual tour.
Learn more
Top 2. How can I publish a demo tour?
Within the Demo Tours page of your reseller account you have the ability to create an unlimited amount of Demo Tours and embed them on your own website or on the demo page.
Please note: Demo Tours can only be published on the website that you have given us when setting up your reseller profile! Publishing on other websites or Facebook is not possible for a Demo Tour.
Learn more
Top 3. How can I update my existing TourDash tour with new panoramas?
If you completely reshoot an existing Google Street View tour (or just add some extra panoramas to it) and publish it on Google, you will have to create a new TourDash tour for your updated panoramas from scratch.
Learn more
Top 4. Where is the virtual tour equipped with TourDash available?
Since TourDash is not integrated into the Google Maps servers a virtual tour equipped with TourDash is only visible by using the iFrame code by which the TourDash tour can be exported to a client’s website, Facebook page or blog. As a result the additional elements of the tour created with TourDash are not visible when viewed directly from the Google places or Google Maps pages.
Learn more
Top 5. How to publish TourDash tour on Facebook?
We have a built-in option to publish your virtual tour on Facebook. Once you’ve clicked on “Embed tourâ€, a new page appears. In the lower left corner there is a blue “Publish to Facebook†button.
Learn more
July 12 – International Photographers' Day!
Hello dear TourDash resellers! We are glad to congratulate you on your professional holiday – International Photographers’ Day!
Despite the fact that World Photography Day is celebrated annually on 19th of August, there is one more special day for everybody who is indifferent to photography – International Photographers’ Day which is celebrated worlwide today – on 12th of July. This is a perfect opportunity to tell you thank you for your work  one more time and wish each other all the luck!
Today a camera is accessible to everybody, but not everyone possesses the art of photography. You are all great professionals here, people who have a gift of catching instants of life and a talent to capture rare moments in a shot. So this is your day! Enjoy it and share with your collegues making new awesome photographs! 🙂
We are happy to work with such talented photographers as you are! We wish you a lot of success on your professional way and many-many-many good clients! 🙂 Thank you for choosing TourDash!
TourDash tour of the month | June’16
Hello everybody! Today is the time for our regular column – TourDash tour of the month. As usually we’ve carefully investigated all the tours made during the last four weeks. And we are happy to present you the winner: Westminster Abbey Tour!
Westminster Abbey is the main shrine of the British nation. A remarkable example of early English Gothic architecture, Westminster Abbey was established more than a thousand years ago. It is a traditional place of coronation, burial for English monarchs and royal weddings.
Westminster Abbey is not only a place of worship, but also a real treasure. There are masterpieces of painting, monumental and decorative arts, amazing fabrics, tapestries and rare beauty of church utensils. Recognizable silhouette of the Abbey, with two towers and numerous openwork arches, its magnificent stained-glass windows and ornate interiors have always attracted tourists. As a result Westminster Abbey became one of the most visited attractions in the world.
Now we all can walk there sitting in front of the computer! The virtual tour includes a lot of interesting hotspots with modern and historical photos and videos and even podcast.
Enjoy watching this amazing virtual tour!
[button target=”_blank” style=”” class=”btn-default” link=”https://live.tourdash.com/embed/288c78f74cd343ed8a1ea8fedea7adcd”]Watch Westminster Abbey Tour[/button]
[button target=”_blank” style=”” class=”btn-default” link=”http://strikingplaces.com/tours/westminster-abbey-virtual-tour/”]Westminster Abbey Official Tour Page[/button]
We’re always keeping an eye out for the tours to find the most elaborated and interesting tour of the month. Although, if you’re particularly proud of a tour, share it with us! If you have any tours you’d like to submit please send them to support@tourdash.com. If it wins we will show it in our blog and social media next month.
Thank you for working with TourDash! See you soon!
Need help?
Visit support.tourdash.com for all of our documentation. If you want to talk to us directly, you can reach out to us by sending an email to support@tourdash.com and we’ll get you started!
Not a TourDash reseller?
Not a problem! Visit the TourDash Registration page and get started with TourDash today.
Want a virtual tour for your business?
If you are a business owner and you want to create an advanced interactive virtual tour for your business, using the TourDash features and functionality, you can find a trusted TourDash reseller in your area by using this list.Â
We appreciate any and every comment we get so do not hesitate to write us right here under this post or on our Facebook page. Have a nice day!Â
TourDash White Label program
Hello there! As you might remember recently we’ve implemented a small research and recieved a lot of important questions about ToutDash services. One of the question was about White Label. Untill today it was not indicated on our website, but we’ve been providing White Label solutions for our customers for a long time! 🙂
At the moment TourDash can offer you a full-featured White Label solution. You can have a customized version of live.tourdash.com portal, accessible from your own domain. There will be no TourDash-related branding, color scheme, logotypes, copyrights, etc. Portal will be adjusted to match your company needs. The same for copyrights inside the embedded tours, you will have you own copyright there.
As a reseller, you will have to purchase the licenses in TD store, like you regularly do, and assign them to your clients. And your clients will access your customized portal.
Currently, we have a one-off setup fee and also a White Label subscription fee, that is charged automatically every month. If you are interested, please email us request to support@tourdash.com with your requirements and we will send you a proposal for possible solutions with prices and fees.
Announcement about TourDash support
Good afternoon everybody! Small announcement about TourDash support.
As you know our support team answer all requests within 24 hours. But we found out that sometimes for some reason some problems with letters delivery apear. We are working on the solution on that issue.
If you haven’t received an automated response from the ticket system in 15 minutes it means your email hasn’t reached us. Please try sending your request again or duplicate it in a Facebook message on our page. We answer Facebook messages within 30 minutes in average.
Thank you all for choosing TourDash!
Results of our survey
Hello everybody! A couple of weeks ago we asked you to participate in our small spring survey. Thank you all for taking part! We are very glad to see your opinion and analyze our work. We want to share results of the research with you and answer some questions that were asked in the last part of the pull. We hope our comments will make everything clear!
Guys, what you are reading right now is our blog! 🙂 So yeah, we do have a blog!
Every person registered in TourDash is automatically added to our mailing list. So all the resellers are getting our newsletter with the latest news and updates directly to the personal emails, except for those who unsubscribed for any reason. If you want to subscribe or renew your subscription, you can do just following this link.
After subscription once in two weeks you will receive our email full of useful information about TourDash, our updates and interesting articles about online marketing, virtual tours usage, web trends and much more. And in case you don’t like it cancelling subscription is possible any minute. 🙂
Popular responses and our comments
- Many of you have asked us about the possibility of Whitelabel. It is not indicated on our website (it’s our fault, we will add this information), but we provide whitelabel solutions for our customers. If you are interested, please email us request to support@tourdash.com with your requirements and we will send you a proposal for possible solutions.
- VR – this word appeared in many comments. Currently TourDash does not support VR-headsets, but we understand that VR is a trend today and we’re planning to explore the possibility for integration of VR in TourDash and possibly release VR beta functionality during the coming months.
- We’ve received a lot of notes about TourDash support. At the moment the average response time of technical support does not exceed 24 hours, and we are constantly improving our working process. Please email us to support@tourdash.com for any of your questions and we will help you as soon as possible.
Thank you all again for your answers! Keep in touch!
P.S. From the 15th of June, as it was said in the previous post, we show a banner for all demo tours, which are located not on resellers’ websites.
Important! TourDash demo tours terms and conditions
Hello there! A very important information about TourDash demo tours terms and conditions is presented in this post. Please pay your attention to avoid unintended consequences because of violation.
As you all know, demo tours are not meant for usage on customers’ websites. They are are only meant for usage on resellers’ websites to show the possibilities to their customers.
We have noticed that in some cases resellers have placed demo tours on multiple clients’ websites for long period of time. This clearly is not what demo versions are intended for.
Starting June 15th, all demo tours published not on your own website will show a banner with the following information: “Demo Version For Non Commercial Use Onlyâ€. It will of course still allow your customers to see many advantages of TourDash. Please make sure your own website is mentioned in your profile, otherwise demo’s published on your own website will show this message as well.
We believe you understand this measure and are confident it will not influence the positive effect of demo tours on your business.
For all questions please write to support@tourdash.com. Thank you!
TourDash tour of the month | May’16
Hello everybody! Today is the time for our regular column – TourDash tour of the month. As usually we’ve carefully investigated all the tours made during the last four weeks. And we are happy to present you the winner: Barkerville Historic Town!
As you could notice, usually we used to choose extraordinary and creative tours for the best tours of the months. But this month we’ve decided to take classic but a very high quality tour.
Everything in this tour is well-thought. All the instruments of TourDash are used very properly. There is a nice and clear navigation window, several informative boundary hotspots with different buttons for every hotspot, several useful dynamic hotspots, some of hotspots include interesting videos and each one has attractive pictures. Also the size of every hotspot window is perfect and contains a catchable amount of information which is important for visitors’ attention. The whole tour is really big, it shows a lot of different places which are interesting to visit during this virtual tour.
So the tour is really very nice! Enjoy watching it!
[button target=”_blank” style=”” class=”btn-default” link=”http://live.tourdash.com/embed/f43f37ba14ca4ee091fdb48e35e64f71″]Watch Barkerville Historic Town Tour[/button]
We’re always keeping an eye out for the tours to find the most elaborated and interesting tour of the month. Although, if you’re particularly proud of a tour, share it with us! If you have any tours you’d like to submit please send them to support@tourdash.com. If it wins we will show it in our blog and social media next month.
Thank you for working with TourDash! See you soon!
Need help?
Visit support.tourdash.com for all of our documentation. If you want to talk to us directly, you can reach out to us by sending an email to support@tourdash.com and we’ll get you started!
Not a TourDash reseller?
Not a problem! Visit the TourDash Registration page and get started with TourDash today.
Want a virtual tour for your business?
If you are a business owner and you want to create an advanced interactive virtual tour for your business, using the TourDash features and functionality, you can find a trusted TourDash reseller in your area by using this list.Â
We appreciate any and every comment we get so do not hesitate to write us right here under this post or on our Facebook page. Have a nice day!Â
Take part in our small spring survey!
Hello, there! How are you doing? Summer is coming and it means that we all are going to have some awesome time. Picnics, hikes, walks, vacations, relaxing and chilling with friends outside. But also summer is a good time for productive work and bringing to life ambitious plans, isn’t it?
This summer we are going to implement some new functionality and make several cool innovations with TourDash. That is why we want to make a small research about our service and to know your true opinion about TourDash.
The survey contains only six questions so filling it doesn’t take a lot of time! Please give us five minutes of your time in order to help us to be better. Thank you very much in advance!
[button target=”_blank” style=”” class=”btn-default” link=”https://tourdash.typeform.com/to/YEnrq5″]Start the survey[/button]
Custom colors for your TourDash tour
Do you remember the last winner of “TourDash tour of the month”? In that tour a cool solution of custom colors for the tour elements was used.
In this post we’ll tell you how to use elements custom colors for your tour.
To modify the colors of the elements of the tour you need a little knowledge of HTML and CSS. But even if you don’t know don’t worry, we have prepared ready-to-use snippets of code that you can use in your tour.
To edit TourDash tour CSS-styles, you should have access to the CSS panel. It’s located on a Labs editor tab. If you don’t see such tab, please, write a request to support@tourdash.com and we will include this functionality to your account.
So, first let’s change the background and text color in the navigation menu. Â In order to do this copy the following snippet to CSS-panel, and click Apply Styles.
The following snippet will allow us to change the highlight color of the active item in the navigation menu.
So we’ve got such navigation menu:
However, for a complete transformation, we still need to change the popups’ color. Let’s proceed. To begin let’s change popup background color.
Now, popups’ text color and heading color.
Well, now we’ve changed colors of all the main elements of the tour. In conjunction with custom markers for dynamic hotspots and custom fonts you can get a unique design and ambiance for your tour.