Tag: Top FAQs

Top 3 FAQs to the TourDash support. PART 3

Hello everybody! In this post we answer your most frequently asked questions to our support team for the last few months.

This is the third part of Top FAQs to the TourDash support posts. You can also read:

Top 5 FAQs to the TourDash support. PART 1

Top 5 FAQs to the TourDash support. PART 2

Top 1. Why can’t I assign a demo tour to a client even though he has a free license?

It looks like you have external locations (it’s when you click “Add another tour” in the Navigation menu editor) in your tour. Adding external locations is called “Multi Tour” in TourDash and this feature is only available for Platinum licenses. We are going to update the Tour Editor to make this statement more clear to resellers, because we had quiet a lot of questions about this.
If you already have a free (or assigned to your client) Gold license, we can upgrade it to Platinum. You need to purchase one more Gold license and assign to your client, then send a message to support@tourdash.com. We will convert two Gold licenses into a Platinum for you.

Top 2. What if I have a client who does not need a TourDash tour any more? Can I use the license assigned to that tour for another tour/client?

Yes, you can do this. First, you need to remove the TourDash tour. You can do this from your clients page in your TourDash panel. After that the license will become free and you can use it for a new tour for the same client. If you want to use this license for another client, please send us a message to support@tourdash.com and we will return the license back to your resellers account. Then you will be able to assign it to another client. 
P.S. Soon you will be able to get the license back to your account using TourDash interface. Stay tuned!

Top 3. How to customize my tour?

If you want to insert a logo to a navigation menu, change tour colors, fonts, etc, please read the TourDash technical digest! We’ve collected all the technical hot issues into one helpful digest. Just click and check it out! 
 

If you still have any enquiries after reading the post please feel free to write us to support@tourdash.com. Also we will be happy to get your feedback about most difficult technical moments during TourDash using.

And of course don’t forget to check our Support Page, we update information there regularly. There are over 50 articles, instructions and tutorials about all aspects of TourDash use. If you think that we need to include some more information to this section, please let us know!

Top 5 FAQs to the TourDash support. PART 2

Hello everybody! This is the second part of our post where we answer your most frequently asked questions to our support team. If you still have any enquiries after reading the letter please feel free to write us to support@tourdash.com. The first part you can also read in our blog.
And of course don’t forget to check our Support Page, we update information there regularly. If you think that we need to include some more information to this section, please let us know!

Top 1. Can a demo tour be converted to a real virtual tour?

The ”Assign to a client” option (under “Actions” on the “Demo Tours” page in your reseller account) lets you assign a Demo Tour to a client and a license, therefore converting it to a real virtual tour.
Learn more

Top 2. How can I publish a demo tour?

Within the Demo Tours page of your reseller account you have the ability to create an unlimited amount of Demo Tours and embed them on your own website or on the demo page.
Please note: Demo Tours can only be published on the website that you have given us when setting up your reseller profile! Publishing on other websites or Facebook is not possible for a Demo Tour.
Learn more

Top 3. How can I update my existing TourDash tour with new panoramas?

If you completely reshoot an existing Google Street View tour (or just add some extra panoramas to it) and publish it on Google, you will have to create a new TourDash tour for your updated panoramas from scratch.
Learn more

Top 4. Where is the virtual tour equipped with TourDash available?

Since TourDash is not integrated into the Google Maps servers a virtual tour equipped with TourDash is only visible by using the iFrame code by which the TourDash tour can be exported to a client’s website, Facebook page or blog. As a result the additional elements of the tour created with TourDash are not visible when viewed directly from the Google places or Google Maps pages.
Learn more

Top 5. How to publish TourDash tour on Facebook?

We have a built-in option to publish your virtual tour on Facebook. Once you’ve clicked on “Embed tour”, a new page appears. In the lower left corner there is a blue “Publish to Facebook” button.
Learn more