Top 5 FAQs to the TourDash support

Hello everybody! In this post we answer your most frequently asked questions to our support team. This information has been sent to all TourDash members in our regular newsletter. But if by any chance you missed it, here are full answers. If you still have any enquiries after reading the post please feel free to write us to support@tourdash.com.
Also we will be happy to get your feedback about most difficult technical moments during tours creation in TourDash. Write your questions here in comments or to support@tourdash.com.
And of course don't forget to check our Support Page, we update information there regularly. There are over 50 articles, instructions and tutorials about all aspects of TourDash use. If you think that we need to include some more information to this section, please let us know!

Top 1. Can my client edit the TourDash tour by himself?

After you assign a tour to your client, a client receives a TD email with an activation link. By clicking that link he activates his account and creates the password. Then he can access the TD interface and edit his tour.
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Top 2. Does my TourDash license expire and should I pay any recurring fees?

TourDash tour licenses are valid for one year and they are being prolonged automatically every year without any additional recurring fees and charges. You only have to pay once for your license during the purchase process.
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Top 3. If I open the page with TD tour embedded on my mobile phone, I don't see the tour. I only see the blue "Click to see the tour" button. Why?

This button is required for the mobile version of the tour and it was done for better user experience. Not all websites provide a good mobile versions and when you are looking at iframe with TourDash it can be very small, or large or require scrolling, etc. To eliminate this we show a button which will open the tour in another page/tab with fullscreen view.
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Top 4. What is multi-tour feature in Platinum license?

TourDash Multi-Tour allows you to create a large tour using several smaller tours. Adding multiple tours to a single TourDash tour can be done through the advanced navigation feature. TourDash Platinum licenses have the ability to add an unrestricted amount of virtual tours into a single tour.
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Top 5. Can I edit the CSS stylesheets for my tour?

The CSS-editing capabilities is a feature for advanced users and it can be enabled for your account by request. You should send an email to support@tourdash.com with a request for enabling the CSS panel and don't forget to mention your TourDash login. We will do the rest.

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Cool borderless designed hotspot for embedded video

Good afternoon everybody! We continue our series of posts about advanced TourDash tours content formatting with CSS and HTML editing. We've already told you how to use custom fonts in your TourDash tour in one of the previous posts. We hope you enjoyed this feature! Today we will describe how to embed a video in your TourDash tour in a beautiful way.
CSS-HTML-video
Do you want to get the same cool borderless designed hotspot for embedded video? We'll tell you how!
1. Create a new hotspot, switch to the HTML editing mode by pressing the <> and copy the embeded code for the desired video. Embeded code must be wrapped in an extra div element indicating its class, for example "video_bordeless".
2. Turn off display of the title in the Properties tab as well as set the width the same as the width of your video in the embeded code. The best position for displaying video is the center of the screen.
CSS-HTML-video-1 3. Save the hotspot and open the CSS editor by clicking on the Labs icon in the TourDash editor panel. If you don't see this icon, it means your account is not included to the enhanced CSS editing. To enable this feature for your account, please contact support@tourdash.com. In CSS Edit tab, you must specify the properties for "video_borderless" class. You can just copy the snippet we've prepared.

Then click "Apply styles".
Voila! :)

[button target="_blank" style="" class="btn-default" link="https://live.tourdash.com/embed/f7f9d3c6ab99442b8d77fc741f49e0f5?pano=Hw3tGh9m-8PMOJutURbxoA&head=173.73108281058484&pitch=1.6097242905915867&zoom=1"]Watch an example[/button]

Advanced HTML and CSS editing gives you unlimited opportunities of your TourDash tour customization! Keep reading our blog, we will post more interesting code and design examples!

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Google Photo Spheres in TourDash tours

Hello, TourDash community! Today we are happy to announce a new era of Google Photo Spheres use in TourDash tours!
A Google Photo Sphere itself is basically a panorama photo that is viewable as a 360-degree image. Users can enjoy them by swiping around to determine the directionality of the view. Any person in the world can create his own Photo Sphere and contribute it to Google Street View to share with all Google Maps users.
Google Photo Spheres is a great opportunity to add some interesting external location to your virtual tour. In this case you can show your online visitors the panorama of the street area which is situated outside of your company. It is becoming very important for those businesses that have outside points such as veranda, terrace, roof-cafe, etc.
Currently TourDash has an experimental support of Google Photo Spheres. The current stable version of Google Maps API does not give us full possibilities to work with photospheres, that has been created after September 2015. But, we were able to solve this problem, and now you can use any photospheres in your TourDash tour, no matter when this photosphere has been created.
On our support page you can find an instruction about how to add Google Photo Sphere to your TourDash tour.

[button target="_blank" style="" class="btn-default" link="https://support.tourdash.com/hc/en-us/articles/218343907-Does-TourDash-support-Google-Photo-Spheres-"]Read an instruction[/button]

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TourDash; Guide your visitors through your website

Your website is your online business card, however, in many cases it is too static to leave behind a good impression. By using TourDash you can make your website interactive and accessible.
Use the same conviction that created your offline business and bundle it with TourDash to offer a similar experience online. TourDash offers you the opportunity to communicate your company characteristics by displaying specific information at times best suited for your visitors.
It all comes down to you being able to offer targeted information within the virtual tour, whenever you want it and your visitors need it. For example; emerge a visitor in the history of your business, display accurate product information or excite them about event opportunities.
What are you waiting for? Offer your online visitors the unique opportunity to drop by and ensure a realistic experience online, through TourDash!
Need Help?
Need more information or want to talk to us directly? No problem, just drop a line at support@tourdash.com and we’ll get you started! Or visit our support page

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TourDash Integrates!

TourDash provides great added value to all companies of all sizes! Direct gain; TourDash increases the duration of website visits up to an average of above 3 minutes. In comparison to a ‘regular’ page visit, this is an improvement of more than 200%. The extra time spent on the business owner’s website gives a window of opportunity to entice, compel and engage visitors on buying.
How?
TourDash integrates:
1. Google Maps Business View tour; a great representative online visual of the company
2. Information directly added inside the virtual tour on the company’s website
3. Effective links from tour to other e-commerce possibilities
integrating
TourDash combines the positive aspects of a virtual tour with various marketing capabilities. Existing e-commerce features and information sources are directly accessible for visitors in a TourDash virtual tour. Other online channels are bundled and linked by TourDash. E.g. web-shops, bookings, event calendars or brochures. Sell from within your TourDash tour!
Need Help?
Need more information or want to talk to us directly? No problem, just drop a line at support@tourdash.com and we’ll get you started! Or visit our support page

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TourDash for your business; Advertising from within your virtual tour

After talking about TourDash as a tool to combine social media to a virtual tour, we’d like to take the time to inform you on another possibility of combining marketing tools within a virtual tour. Namely, advertising!

A lot of businesses use advertising, folders and flyers to promote their products, either online or offline. With TourDash you can make sure you can advertise your products online using smart links within information fields placed throughout your tour, sending your online visitors to your special deals. Simply add these promoting tools to your virtual tour, with TourDash.

TourDash

Need Help?

Visit support.tourdash.com for all of our documentation. If you want to talk to us directly you can drop us a line at support@tourdash.com and we’ll get you started!

Not a TourDash Reseller?

Not a problem! Visit the TourDash Registration page and get started with TourDash today.

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TourDash for your business; adding your contact information

By having a virtual tour, online visitors are already on your webpage for a longer period of time. Make use of this extra time by engaging the online visitor to come to the store or do business online and make a connection That is what it is all about right? Both parties engaging in business, make sure you get there, with TourDash.

TourDash helps your business display your contact information at key moments in your virtual tour. Simply by creating information hotspots within your tour, you can add links to direct your online visitors to your contact information web page. Additionally you can immediately add the contact information to your information hotspots and show the contact details as you desire. Just look at our example below to get an impression how you can use TourDash to show your contact information.

TourDash for Visgilde Kotter

Need Help?

Visit support.tourdash.com for all of our documentation. If you want to talk to us directly you can reach out to us by sending a mail to support@tourdash.com and we’ll get you started!

Not a TourDash Reseller?

Not a problem! Visit the TourDash Registration page and get started with TourDash today.

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TourDash for your business; Connecting with your crowd

For a couple of years now, organizations have been profiling themselves through social media. Think Facebook, Google+, LinkedIn, YouTube and Twitter, five of the biggest online tools around for reaching customers. Have we gotten to the point where Google Maps Business View makes social media obsolete? We don’t think so. At TourDash we believe in synergy, by linking your online marketing tools together.

By making use of our boundary hotspot feature in TourDash, the business owner can decide whether or not to engage his/her customer and in doing so offer them targeted information. Not only can you offer them targeted information, you can also entice them to do things from within your virtual tour. Like connecting to social media, such as:

  • Having them visit Facebook and like the business page
  • Visit the company’s Google+ page and connect to it
  • Connect via LinkedIn by sending them to the company page
  • Visit YouTube channel to watch videos
  • Follow you on Twitter by linking them to the account

TourDash ensures the virtual tour can be linked to social media. Opening the lines of communication once more.

TourDash Social Media

Need Help?

Visit support.tourdash.com for all of our documentation. If you want to talk to us directly you can reach out to us by sending a mail to support@tourdash.com and we’ll get you started!

Not a TourDash Reseller?

Not a problem! Visit the TourDash Registration page and get started with TourDash today.

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TourDash for your business; combine video with virtual tour

We can all agree that starting a business and using online tools can be quite a hassle. Having images, videos and a tour available online for your customers is key to communicate your business to your customers.

In an earlier news article we spoke about uploading pictures to the tour with ease, using TourDash. The same can be said for business videos or commercials. Not only can you show off your business through a virtual tour, but you can even show your online visitors videos, such as: product videos, business films and even commercials.

You can show these at any time using TourDash! By simply adding information fields (hotspots) you can add videos by using their Video Embed Code, simply copy and paste it into the Insert Video option of the TourDash Editor. What are you waiting for? Go try it for yourselves!

TourDash with a Video

Need Help?

Visit support.tourdash.com for all of our documentation. If you want to talk to us directly you can reach out to us by sending a mail to support@tourdash.com and we’ll get you started!

Not a TourDash Reseller?

Not a problem! Visit the TourDash Registration page and get started with TourDash today.

Read more